Coronavirus Update

We sincerely hope this update finds you, and yours, well.

The Government has included the following types of worker as among the key worker list:  Telecommunications Engineers, Field Engineers and Broadcasters and we understand that it remains the case that the Government believe that citizens do need continued access to Broadband and PSB (BBC, ITV, Ch4 & Ch5) TV services, for home working, home schooling and to receive news updates, as well as for entertainment at this difficult time. So, if you have a problem as described below, please use the search facility on this site to find your nearest CAI member to help you.  Please be aware that it is very much the individual choice of members whether to undertake work or not.  Many are closed completely but many will undertake essential or emergency work as below.  Please call the member to see if they can help you, and if not please try the next nearest member. Please remember that CAI members’ work standards are assessed and they must follow our codes of practice in a number of areas.  You can be confident that they will not seek to take advantage of vulnerable customers in the current situation.  They do, however, need to balance the risk to everyone and to be able to justify why they are not staying at home. No one should be forced to go to work if they don’t think it’s safe, or morally the right thing to do:

  • If the aerial/dish is the only means for your household (whether a single house or in an apartment block) to receive BBC, ITV, Channel 4 or Channel 5 (i.e. you do not have alternative means of reception such as cable, satellite or the ability to stream TV content) then it might be considered critical to restore your service.
  • A broadband service may also be critical if anyone is working or learning from home, or if it’s your only way to receive PSB services (as above).
  • If they are carrying out either of the above tasks, we would class our member as a key worker carrying out essential works.

In all circumstances engineers will follow Public Health guidelines. If anyone is symptomatic of the virus or self-isolating in the household then an engineer will not visit.

If you and anyone in your household are not symptomatic or self-isolating, then an engineer might attend but will observe strict social distancing (2 metre min) and strict hand hygiene rules and appropriate personal protection equipment (hand washing before and after the visit, and use of disposable gloves, masks, anti bac wipes for remotes etc, as appropriate) . If a problem can be resolved without entering a viewer’s home, it will be and payment must be made by card and/or via the telephone or website whenever possible.

We have had to close our office and divert the telephones.  Therefore, we may be very busy, so please bear with us and please use the search facility on this website whenever possible.

GetMeViewing is the consumer site for CAI Ltd. CAI is the association for audio visual professionals representing businesses across the whole spectrum of receiving and distributing video, audio and data around the home and commercial properties.

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Competent  |  Reputable  |  Certified

Competent  |  Reputable  |  Certified

Freeview changes in Scotland - 3 October 2018

Viewers in parts of Scotland will need to retune their Freeview or YouView boxes during Wednesday 3rd October following overnight frequency changes. As a result of engineering works at transmitter sites in Scotland, some areas will lose access to Freeview channels overnight and early on Wednesday.

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Benefits of choosing a CAI member
By choosing a CAI member to advise or complete the work you require, you are assured of competence and compliance. Other key benefits are that CAI members:

  • Abide by and work to standards outlined in the CAI Codes of Practice and British Standards.
  • Are continually re-assessed to ensure standards are maintained.
  • Guarantee all domestic (single dwelling home) installations carried out by a member for 12 months.
  • Use quality tested equipment through the CAI Certification scheme for aerials and cable.
  • Are fully insured, so you are protected.

In the unlikely event you have any issues with a CAI member you also have access to our resolution service.

  • TV Service Providers Explained

    Don't know your Freeview from your HD? Read our handy guide on the various free and subscription-based TV services available in the UK.

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  • How to Retune your TV

    A full retune should only takes a few minutes and can be done with your remote control. Here are some guidelines for how to do it, but bear in mind every model of digital TV or box will be a little bit different.

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