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What is CAI?

The Confederation of Aerial Industries Ltd (CAI) is the UK’s representative body for the TV and radio signal reception industry.  Its members range from sole proprietors installing TV and radio antennas in homes and businesses right through to Europe’s largest manufacturers and distributors of TV reception equipment.

What trades do CAI cover?

CAI members install all types of TV and radio antennas – including satellite dishes.  They also network the signals from these antennas around the home or business.  Many CAI members are also trained to install broadband, telephone communications systems as well as door access and CCTV.  

What is the cost to use a CAI member?

The cost of an installation varies throughout the UK, therefore we advise you to contact more than one member and obtain a quote. 

Why should I use a CAI member rather than a non-member?

CAI members have all been assessed as to their competence and reputability against the CAI’s mandatory Codes of Practice (single dwelling, multi dwelling, electrical safety, interference mitigation) & Code of Conduct.  By choosing a CAI member for your signal distribution you assured of quality workmanship that is guaranteed.

How do I find a local reputable member?

Online –

1. Go to www.getmeviewing.org.uk

2. Enter your town or postcode

3. You will be shown:

  • Your nearest CAI member
  • Their name
  • Their contact details including their unique CAI ID number
  • A full description of their business

Phone –

Call the CAI office on 01923 803030 and a friendly adviser will be able to assist.

How do I check if a tradesman is a CAI member?

A 'site search' can be carried out online on the getmeviewing website by using keywords such as company name, membership number, postcode or town. To carryout a site search click the following link - www.getmeviewing.org.uk/help-advice/site-search2.

If you call the CAI office on 01923 803030 a member of the CAI team will be able to confirm if the trader is a member or not.  

Will my installation come with a guarantee?

All CAI members have to guarantee their services or products they provide for a minimum of 12 months.

What are CAI Certified aerials and cable?

These are aerials or cables that have been tested by the CAI’s test houses for conformity to the criteria laid down by the CAI based on British and European standards.  Further details on our Certification scheme can be found at http://www.getmeviewing.org.uk/help-advice/benchmarking-scheme

What is 4G interference?

A section of the TV broadcast frequency spectrum has been re-allocated for mobile devices.  ‘Fourth Generation’ devices such as mobile phone operators may cause disruption to TV services where the transmissions are found close to existing TV broadcasts.  The problem is commonly resolved by insertion of a filter provided by at800 – the organisation charged with resolving interference issues.  For further information please go to www.at800.tv or contact them on 0333 31 31 800.

What are the different tv service providers I can use?

To find out more about the different providers please view our ‘TV Service Providers Explained’ - https://www.getmeviewing.org.uk/help-advice/tv-service-providers-explained

What is the difference between CAI and CAI plus?

Initially 'CAI plus' was set up as a higher grade of membership for installers who complied with safe working at height practices and were background checked for reputability.  As of 2006 all new applicants of the CAI have to comply with 'CAI plus' criteria.

What initial checks should I do when contracting a tradesman?

When discussing your installation with your chosen CAI company, firstly establish what services you'd like to receive and discuss various options like how you would like to receive it, such as through an aerial, satellite, internet or cable. CAI members local to you have local knowledge about availlability in your area. Decide whether you wish to subscribe to premium services or simply free-to-air channels that are subscription free. 

Decide before hand how many and which rooms you want to view or use the services as this will affect the estimates or quotation. Make sure you are clear what is simply an 'estimate' and what is a firm 'quotation'. An estimate is defined as 'an approximate idea of cost'. Various other definitions read along the lines of calculate roughly, submission of approximate price or considered opinion. These infer that no contract is being entered into here, but merely an idea is being presented on how much the cost is likely to be. Quotations on the other hand are much more commercially based decisions and usually a statement that names the current market price. This could even be a simple verbal agreement and would be accepted as a final commitment should it be legally tested.

Installers using the CAI logo should be CAI members but as with any logo there is always someone who is mis-using it to mislead the public. We recommend you check a traders membership on our website using our A-Z installer search or call the CAI office and a helpful adviser will be able to assist.  

Who do I contact if a tradesman is mis-using the CAI or getmeviewing logo?

If a tradesman is using the CAI or getmeviewing logos or implying membership and they are not registered members, you must contact the CAI office. The CAI logos are registered trademarks and Trading Standards will be notified of any mis-use and can be prosecuted.

If things go wrong who do I contact?

Initially the company who carried out the work should be given the opportunity to assess any problems and provide an amicable resolution.  If this proves impossible then you can make a written complaint to the CAI via its website online form or write a letter to the CAI main Watford address. To find out more information on how to do this, please view our ‘Complaints’ page - http://www.getmeviewing.org.uk/help-advice/complaints

How is the CAI affiliated with TrustMark?

TrustMark is an organisation that provides a consumer reference point for reputable trades people across the service industries. It uses large independent companies and trade associations as Scheme Operators who ensure that members choosing to register with TrustMark operate within all the strict parameters laid down by TrustMark. The standards laid down are government approved. The CAI is the Scheme Operator for the Home Entertainment industry.

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