Frequently Asked Questions
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CAI members cover all areas of signal reception and signal distribution, around homes and commercial premises, including:
- TV Aerial & Satellite Installation
- Installation of TV Service Providers (Freeview, Freesat, Sky etc.)
- Smart Home Entertainment
- Home Networking & Automation
- Fibre Installations
- Radio Aerial Installation
- Communal TV
- Integrated Reception Systems (IRS)
- Microwave & Wireless Technology
- Internet TV
- CCTV Security
- Access Communications
- Door Entry
The cost of an installation varies throughout the UK, therefore we advise you to contact more than one member and obtain a quote.
CAI members have all been assessed as to their competence and reputability against the CAI’s mandatory Codes of Practice (single dwelling, multi dwelling, electrical safety, interference mitigation) and Code of Conduct. By choosing a CAI member for your signal distribution, you're assured of quality workmanship that is guaranteed.
Online –
1. Go to www.getmeviewing.org.uk
2. Enter your town or postcode
3. You will be shown:
- Your nearest CAI member
- Their name
- Their contact details including their unique CAI ID number
- A full description of their business
Phone –
Call the CAI office on 01923 803030 and a friendly adviser will be able to assist.
A 'site search' can be carried out online on the getmeviewing website by using keywords such as company name, membership number, postcode or town. Click SITE SEARCH at the top-right of any page.
If you call the CAI office on 01923 803030 a member of the CAI team will be able to confirm if the trader is a member or not.
All CAI members have to guarantee their services or products they provide for a minimum of 12 months.
These are aerials or cables that have been tested by the CAI’s test houses for conformity to the criteria laid down by the CAI based on British and European standards. Further details on our Certification scheme can be found at https://www.getmeviewing.org.uk/about/benchmarking-scheme.
A section of the TV broadcast frequency spectrum has been re-allocated for mobile devices. ‘Fourth Generation’ devices such as mobile phone operators may cause disruption to TV services where the transmissions are found close to existing TV broadcasts. The problem is commonly resolved by insertion of a filter provided by Restore TV (previously at800) – the organisation charged with resolving interference issues. For further information please go to https://www.restoretv.uk/ or contact them on 0333 31 31 800.
To find out more about the different providers please view our ‘TV Service Providers Explained’ - https://www.getmeviewing.org.uk/help-advice/tv-service-providers-explained.
When discussing your installation with your chosen CAI member, firstly establish what services you'd like to receive, and discuss various options such as how you would like to receive them, for example through an aerial, satellite, cable or via the internet. Decide whether you wish to subscribe to premium services or simply free-to-air channels that are subscription free. Don't forget CAI members have local knowledge about what is availablity to you.
Decide before hand how many and which rooms you want to view or use the services in, as this will affect the estimates or quotation. Make sure you are clear what is simply an 'estimate' and what is a firm 'quotation'. An estimate is defined as 'an approximate idea of cost'. Quotations on the other hand are much more commercially based decisions and usually a statement that names the current market price.
Installers using the CAI logo should be CAI members but as with any logo, there is always the potential for someone to misuse it to mislead the public. We recommend you check membership on our website using our A-Z installer search or call the CAI office and a helpful adviser will be able to assist.
Initially the company who carried out the work should be given the opportunity to assess any problems and provide an amicable resolution. If this proves impossible then you can make a written complaint to the CAI via its website online form or write a letter to the CAI main Watford address. To find out more information on how to do this, please view our ‘Resolutions’ page - https://www.getmeviewing.org.uk/help-advice/resolution-service.
TrustMark is the Government Endorsed Quality Scheme that coversworks a consumer chooses to have carried out in or around their home. When a consumer uses a TrustMark Registered Business, they know they are engaging an organisation that has been throughly vetted to meet required standards, and has made a considerable commitment to good customer service, technical competence and trading practices. As the Home Entertainment Scheme Operator for TrustMark, CAI ensures that all CAI TrustMark Registered Members adhere to and maintain these standards.
The CAI has a dedicated page of testimonials page which can be viewed on the following link - https://www.getmeviewing.org.uk/about/testimonials.