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Useful Contacts

Arqiva

Arqiva is a leading UK communications infrastructure.  They are an independent provider of telecom towers and the only national provider of terrestrial television and radio broadcasting.  They work with mobile network operators, such as BT-EE, Vodafone, O2 and Three to independent radio groups and major broadcasters, such as the BBC, ITV, Sky, Turner and CANAL+ and utility companies.

 01962 823 434

BBC - Transmitter Assistance

The BBC is now charged with investigating any issues of TV and radio interference.

BFBS

BFBS is a registered charity and has been a pioneer in armed forces broadcasting and communications for over 75 years, bringing the best of UK TV, sport and music to the forces family worldwide. BFBS also offer everyone interested in the work of the armed forces, their own award-winning military content.

0203 750 4567

Everyone TV

Everyone TV (formerly Digital UK) leads the evolution of free TV in the UK and runs the nation’s free TV platforms - Freeview and Freesat. We are owned and supported by the UK’s leading public service broadcasters - the BBC, ITV, Channel 4 and Channel 5.

At the heart of everything we do is a belief that everyone should be able to access great quality TV, regardless of location or income. We are the champions of free TV in the UK, of what it delivers for viewers and the positive impact it has on wider society.

Partnerships and collaboration are critical to the success of free-to-view TV in the UK and we are focused on ensuring our services continue to deliver for our viewers and partners. ​ ​As viewing behaviours change and more of us watch content online, we’ll continue to build on what British broadcasting offers us – the best content, the shows most focused on ourselves, our interests and our culture as well as impartial news – all free at the point of viewing, easily accessible, and open to all. 

 03456 505050

Restore TV

An organisation set up under government direction to ensure that viewers who rely on Freeview can continue to watch when 4G mobile services begin operating in their area.

0808 1313 800

TV Service Operators

Freesat

The UK's subscription free satellite TV service.  With a Freesat box or a TV with Freesat built in, you can enjoy over 200 TV and Radio channels, subscription free. Choose a Freesat smart set-top box and you'll also be able to access the UK's favourite catch up services.

 0345 313 0051

Freeview

The UK’s subscription free TV service available through a terrestrial TV aerial.  By connecting your Freeview TV or receiver to broadband you also have access to catch-up and web-based services.

 03456 505050

Planned updates

Sky

Sky TV is a subscription based platform via satellite, with a number of TV bundle options.

 0844 3851222

Virgin Media

Virgin is a cable network company providing telecommunications, broadband including TV and radio services to homes and businesses.

 0800 052 0422

Government Regulation & Standards

Department of Culture Media & Sport

‘DCMS’ is a ministerial government department promoting the UK’s cultural and artistic heritage helping businesses and communities to grow by investing in innovation throughout Britain.

 020 7211 6000

Digital Television Group

The DTG is the non-profit UK collaboration centre for innovation in digital media technology, with the purpose of looking after the digital TV marketplace. It underpins the free-to-air platforms Freeview, Freesat and YouView, and supports the development of pay-TV and other platforms.

 020 7840 6550

Ofcom

Ofcom is the communications regulator. They regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

 0300 123 3000

Trading Standards

This is a department within local authorities that looks into any complaints of unfair trading practices that have affected the consumer.  Trading Standards departments operate by following up reports received through Citizens Advice Bureaus.