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Advice - Technical

at800

An organisation set up under government direction to ensure that viewers who rely on Freeview can continue to watch when 4G mobile services begin operating in their area.

 0808 1313 800

Website

Arqiva

Arqiva is a leading UK communications infrastructure.  They are an independent provider of telecom towers and the only national provider of terrestrial television and radio broadcasting.  They work with mobile network operators, such as BT-EE, Vodafone, O2 and Three to independent radio groups and major broadcasters, such as the BBC, ITV, Sky, Turner and CANAL+ and utility companies.

 01962 823 434

Website

BBC – Transmitter Assistance

The BBC is now charged with investigating any issues of TV and radio interference.

Website  

Advice - Assistance

Age UK

The country's largest charity dedicated to helping everyone make the most of later life.  Age UK has numerous support services to help us later in life.

 0800 169 2081

Website

TV Service Operators

Freesat

The UK's subscription free satellite TV service.  With a Freesat box or a TV with Freesat built in, you can enjoy over 200 TV and Radio channels, subscription free. Choose a Freesat smart set-top box and you'll also be able to access the UK's favourite catch up services.

 0345 313 0051

Website

Freeview

The UK’s subscription free TV service available through a terrestrial TV aerial.  By connecting your Freeview TV or receiver to broadband you also have access to catch-up and web-based services.

 03456 505050

Website  Planned Updates

Sky

Sky TV is a subscription based platform via satellite, with a number of TV bundle options.

 08443851222

Website

Virgin Media

Virgin is a cable network company providing telecommunications, broadband including TV and radio services to homes and businesses.

 0800 052 0422

Website

Industry Regulators

Department of Culture Media & Sport

‘DCMS’ is a ministerial government department promoting the UK’s cultural and artistic heritage helping businesses and communities to grow by investing in innovation throughout Britain.

 020 7211 6000

Website

Digital Television Group

The DTG is the non-profit UK collaboration centre for innovation in digital media technology, with the purpose of looking after the digital TV marketplace. It underpins the free-to-air platforms Freeview, Freesat and YouView, and supports the development of pay-TV and other platforms.

 020 7840 6550

Website

Ofcom

Ofcom is the communications regulator. They regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.

 0300 123 3000

Website

Trading Standards

This is a department within local authorities that looks into any complaints of unfair trading practices that have affected the consumer.  Trading Standards departments operate by following up reports received through Citizens Advice Bureaus.

Website

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