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Advice - Technical
An organisation set up under government direction to ensure that viewers who rely on Freeview can continue to watch when 4G mobile services begin operating in their area.
0808 1313 800
Arqiva is a leading UK communications infrastructure. They are an independent provider of telecom towers and the only national provider of terrestrial television and radio broadcasting. They work with mobile network operators, such as BT-EE, Vodafone, O2 and Three to independent radio groups and major broadcasters, such as the BBC, ITV, Sky, Turner and CANAL+ and utility companies.
01962 823 434
BBC – Transmitter Assistance
The BBC is now charged with investigating any issues of TV and radio interference.
Digital UK supports the UK’s terrestrial TV service. At the heart of the platform is Freeview – the universally available, free-to-air service watched in three-quarters of UK homes.
Digital UK provides operational support for the platform, including management of the Freeview electronic programme guide, and leads on developing DTT strategy, working with its broadcast partners and industry. Digital UK work in conjunction with Freeview to provide viewers with information and advice about terrestrial TV channels, services and reception.
Advice - Assistance
TV Service Operators
The UK's subscription free satellite TV service. With a Freesat box or a TV with Freesat built in, you can enjoy over 200 TV and Radio channels, subscription free. Choose a Freesat smart set-top box and you'll also be able to access the UK's favourite catch up services.
0345 313 0051
Sky TV is a subscription based platform via satellite, with a number of TV bundle options.
Virgin is a cable network company providing telecommunications, broadband including TV and radio services to homes and businesses.
0800 052 0422
Department of Culture Media & Sport
‘DCMS’ is a ministerial government department promoting the UK’s cultural and artistic heritage helping businesses and communities to grow by investing in innovation throughout Britain.
020 7211 6000
Digital Television Group
The DTG is the non-profit UK collaboration centre for innovation in digital media technology, with the purpose of looking after the digital TV marketplace. It underpins the free-to-air platforms Freeview, Freesat and YouView, and supports the development of pay-TV and other platforms.
020 7840 6550
Ofcom is the communications regulator. They regulate the TV, radio and video on demand sectors, fixed line telecoms, mobiles, postal services, plus the airwaves over which wireless devices operate.
0300 123 3000
This is a department within local authorities that looks into any complaints of unfair trading practices that have affected the consumer. Trading Standards departments operate by following up reports received through Citizens Advice Bureaus.