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What we do & advise
If a customer is unhappy with the standard of workmanship carried out by a CAI registered installer, or indeed is dissatisfied with an aspect of the job, and has been unable to resolve the problems with the member concerned, the CAI has an official complaints procedure.  The CAI will fully investigate any complaint that it receives against one of its members and is empowered to impose sanctions on its members if necessary.

The CAI will monitor the complaint to ensure that the defects are rectified.  The member company will then be asked to confirm to the CAI that this has been done, within the pre-determined timescale that will have been set.  The CAI will then check with the customer to ensure that they are now satisfied. When it is deemed that a member has fallen outside the boundaries of the CAI Codes of Practice, they will be instructed to correct the areas that have been identified. 

How to make a complaint
If you have a complaint against a CAI Member please complete the CAI Complaint Form and send to:

Complaints Committee
Confederation of Aerial Industries Ltd
Communications House
41a Market Street
WD18 0PN

Please note that all complaints will be fully investigated providing they are received in writing. We will not discuss, record or offer advice on complaints over the telephone, all complaints must be received in writing.  The CAI does not have the resources to respond to complaints made via email. 

The CAI is unable to be involved in any complaints against a company that is not registered.  If however, a company is not a member of the CAI but is displaying the logo, the matter will be reported to the local trading standards office immediately.  If you are unsure whether a company is a member of the CAI, please contact the CAI office on 01923 803030 or check our online listing of all members - http://www.getmeviewing.org.uk/directory/a-z-of-aerial-installers-and-consultants

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